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Frequently Asked Questions

frequently asked questions


  • Q: How do I become a Novus Customer?
  • A: The easiest way to join is to sign up using our online Join Now system.
  • Q: How do I become a Wholesale Qualified FBO?
  • A: As a Novus Customer, order a total of 2 case credits personally, within 2 consecutive months.
  • Q: Does it cost anything to Join?
  • A: No, joining Forever Living is completely free.
  • Q: Can I still buy products without joining as a Novus Customer?
  • A: Yes, simply click on the Retail Shop link at the top right of the page and you can shop as a retail customer.
  • Q: What is the minimum purchasing order?
  • A: For retail customers there is no minimum order. There is a $100 minimum order for all Novus Customers and Wholesale Qualified FBOs.
  • Q: Can I return products?
  • A: Wholesale Qualified FBO can return defective product within 30 days of the date of purchase. Novus Customers can return product for any reason within 30 days from the date of purchase. See Company Policies, section 3, for more details.
  • Q: What is a case credit?
  • A: Case credits are the units by which we measure sales volume. The products are assigned case credit values, and these values are accumulated as the product is purchased to determine level move-ups and qualification for various FBO incentives.
  • Q: How much is a case credit worth?
  • A: A case credit is worth approximately $140 Wholesale, $170 Novus Customer Pricing and $200 Retail.
  • Q: What is the earning potential of a FBO?
  • A: The earning potential is really up to you. Some FBOs work the business part-time to help supplement their income, while others work the business full-time earning substantial incomes.
  • Q: Who do I contact if I have more questions?
  • A: For further questions, please contact Customer Care at 1-888-440-ALOE (2563) or by email at  customercare@foreverliving.com or 1-888-440-ALOE (2563)